We aim to provide a caring, high quality service and are always pleased to receive feedback from you, or your family or friends. If you are happy with your experience we would appreciate your feedback, as we are always pleased to know when we get things right. But more importantly we need to know when we have not met your expectations so that we can put things right.
Patient Satisfaction Surveys
As part of our commitment to continuous improvement we obtain feedback from our patients. Patient satisfaction surveys are given to all our inpatients and day case patients as the quality of the patient experience can only be assessed by patients. This information remains anonymous and is reviewed monthly and is shared throughout the hospital.
Summary of our Patient Satisfaction Survey Results for 2007
During the period January 1st to December 31st 2007 the Wellington Hospital received 2491 completed patient feedback questionnaires.
We are pleased to report that 98.3% of patients who responded rated their Overall Quality of Care as good, very good or excellent.
On other key issues the patient ratings for this hospital were as follows (all % good or better):
Overall impression of admission: 95%
Overall nursing care: 97%
Accommodation: 98%
Catering: 89%
Departure: 94%
An area of concern to many patients is the level of cleanliness maintained in the hospital. In 2007 99.1% rated the cleanliness of their room as ‘good, very good or excellent' and 99% rated the overall cleanliness in the hospital as ‘good, very good or excellent'.
We are also proud to report that 97.5% of our patients tell us they would recommend the Wellington Hospital to their family and friends.
Complaints
All comments and complaints are taken seriously regardless of their nature. If you experience a problem, no matter how small, we need to know about it and put it right.
A leaflet entitled ‘Your guide to making comments and complaints' detailing our complaints procedure can be obtained from the hospital.
