The Patient Experience
Feedback about our Services
We would like all our patients to have a positive experience, if there is anything we can do to improve your stay, please let us know at the time. All patients are provided with a Patient Satisfaction Survey to provide us with feedback, as the quality of your experience can only be assessed by you. This information remains anonymous and is reviewed monthly then shared throughout the hospital to improve our service.
Taking care of you
At The Wellington you’ll find that our highly trained staff conduct themselves with honesty, integrity and fairness in both their duties and their personal behaviour. Working alongside your consultant, and supported by staff trained in a variety of disciplines, our medical teams contribute to encouraging a fast return to normality in your everyday life.
Full 24/7 Support
Rota based teams
Whether you may need admission urgently, or have an existing health problems, our team of consultants and medical professionals can deal with a wide range of complex medical and surgical problems.
All our medical and surgical services are supported by our state-of-the-art imaging department and modern critical care units; combining the highest quality of critical care nursing with 24/7 access to intensive care specialists and support services.
Patient Safety Program
Often patients that are recovering from illness or surgery are at a higher risk of having a fall. As part of our patient safety program we have introduced 'Call don't fall' to encourage patients to call for assistance with their mobility. Information leaflets and advice are available from the nursing team.
Talk to us
All comments and complaints are taken seriously regardless of their nature. If you experience a problem, no matter how small, we need to know about it and put it right. During your stay if you require assistance please do not hesitate to inform a member of staff who will be able to assist you.
A leaflet entitled ‘Your guide to making comments and complaints' detailing our complaints procedure can be obtained from the hospital or downloaded